Switching concierge services: organising a seamless handover

Changing concierge service in Agadir is above all about keeping stays running smoothly. Before transferring the keys, prepare a list of bookings, identify who answers each guest and agree on a handover date. The switch from one provider to another must be clear for both the owner and the teams.

Start with current commitments

List the confirmed stays, the requests that have already been answered, the cleaning visits and the scheduled jobs. For each line, state a person responsible and a deadline. In Founty as in Agadir's Marina, an arrival may require several points of access: the property door, the residence, the car park or the lift. Simply handing over a set of keys is therefore not enough to complete the handover.

Re-read the termination terms in your contract. If a point remains unclear, have it clarified before setting the handover. The operational goal is to know which team handles the last stays and from which booking the new organisation takes over.

Build a useful handover file

• Calendar: confirmed dates, periods reserved for the owner and maintenance slots.
• Property: inventory, reference photos, manuals and outstanding issues.
• Access: number of keys, badges, remote controls and people authorised to keep them.
• Organisation: available linen, consumables, technical contacts and residence rules.
• Follow-up: services carried out, available supporting documents and items to settle.

Keep sensitive access details separate from the general file. Favour the delegation features offered by the platforms when they suit your organisation. Check permissions after the handover rather than letting several people manage the same calendar without a clear rule.

Test a complete route before the first arrival

Have the new provider walk the route from the residence entrance to the property. Test the badges, the main appliances and the internet connection. Also check that the property shown in the listing matches the one that will be handed over: beds, equipment and access arrangements.

Plan a slot for restoring the property if the inventory reveals missing items. It is better to adjust availability that is still free than to discover a problem when the next guest is waiting at the door. A shared document should show what has been fixed and what still needs to be dealt with.

Example of a handover schedule

One possible approach is to devote a first stage to the file, a second to the technical visit and a third to checking bookings and access. These stages may take place over several days depending on the property's occupancy. Then set a follow-up meeting after the first stay managed by the new team.

Assign responsibility for each stage

The owner approves the transition schedule. The outgoing provider gathers the necessary information on current stays and jobs. The new provider confirms the access, the property preparation and the instructions they will use. For each point still open, note a resolution date and the person who must give final confirmation. This simple matrix prevents a task from being considered done just because it was mentioned in a conversation.

Frequently asked questions

Should you recreate your Airbnb listing?

Not automatically. Start by identifying the listing holder, the existing management rights and the options allowed by the platform. An operational handover does not necessarily require a new listing.

How can contradictory instructions be avoided?

Appoint a single main contact per stay and centralise the up-to-date version of the instructions. Archive old instructions to prevent them from being reused.

Prepare your project with LOCAGA

LOCAGA supports owners in Agadir with concierge services, property management and real estate. Talk to Yassir about management and concierge services: share the property's address, its condition and your calendar. Services are defined according to your property.

Consultez notre offre de concierge service in Agadir, puis présentez votre projet à l’équipe. Bureau CB-106, bloc C, Technopole 2, Agadir Bay.

Also read: the file to prepare when entrusting your apartment.