Making access simple for guests at the Marina

A concierge service at the Agadir Marina must explain the route to the property precisely. The name of the residence is not enough: you need to distinguish the pedestrian entrance, any vehicle access, the access badges and the apartment door. Each instruction must match the building actually used and the conditions confirmed for the stay.

Map the route from the outside

Walk the route putting yourself in the shoes of a visitor who does not know the area. Identify where a taxi can drop you off, which entrance to use and which building to look for next. Photograph useful landmarks without sharing sensitive access data.

The description should make it possible to tell an entrance to the property apart from access to a common area. If a guest may arrive on foot or by car, prepare two short versions of the route. A single message that mixes all the routes quickly becomes hard to follow on a phone.

Build an access means sheet

• Keys: number of sets available and allocation.
• Access badges: doors concerned and functional test.
• Parking: space actually provided and conditions to check.
• Common areas: accessible facilities and any confirmed restrictions.
• Backup: contact person and alternative means of access.

This sheet is for internal management. Guests only receive the information they need for their stay. Check that access badges are returned at check-out: if they are missing, this can hold up the preparation or the next welcome, even when the apartment keys have been returned.

Present the residence rules without ambiguity

Check with the residence contacts which rules apply to the property: circulation, noise, access and use of shared facilities. Do not transpose the rules of another building. If a piece of information is not confirmed, have it clarified before promising it in the listing.

Present these rules in concrete language. “Please close the door behind you” is more useful than an abstract reminder to respect the premises. However, safety rules and prohibitions must remain faithful to the source that sets them.

Run a two-person test

One person writes the instructions; another tries to reach the property by following only the message. Ask them to flag every hesitation. This test often reveals a missing landmark, an unclear photo or a door whose name appears nowhere.

Repeat the check after any change of badge, lock or welcome arrangements. Put a date on the internal sheet. For guests, keep only one active version of the message: old screenshots circulating in several conversations can cause mistakes.

After the stay, measure access difficulties

Classify the requests received: address not found, wrong entrance, badge not recognised or parking misunderstood. A recurring difficulty should trigger a correction of the route or the text. The number of directions calls is a more useful operational indicator than a general impression of the message's quality.

Frequently asked questions

Can you advertise parking because the residence has some?

You need to check what is actually accessible to the guest for this property and this stay. Describe the confirmed arrangement precisely.

Should codes be published in the welcome booklet?

Avoid a public or permanently shared document for sensitive access information. Use the channel and timing for sharing set out in your organisation.

Prepare your project with LOCAGA

LOCAGA supports owners in Agadir with concierge services, property management and real estate. Talk to Yassir about management and concierge services: share the property's address, its condition and your calendar. Services are defined according to your property.

Consultez notre offre de conciergerie à la Agadir Marina, puis présentez votre projet à l’équipe. Bureau CB-106, bloc C, Technopole 2, Agadir Bay.

Also read: preparing to welcome guests.